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Return Requests/Policy

What is your return policy?

If for any reason you are not satisfied with our products, you are covered under our 60-day money back guarantee*. Any first order up to 1 bag (15 stick packs), unopened or not, is eligible for a full refund. All other unopened bags within 60 days of

How do I request a return?

To request a refund or exchange, please click HERE.

My order is outside of the 60-day window. What can I do?

We calculate our 60-day return window based on the date of delivery. In some cases we may be able to extend our return window, so please reach out to us through our Contact form and we'll see what can be done.

I shipped my return back. When can I expect a refund?

Once a return is delivered back to us, refunds typically process within 1-2 business days. You'll be notified via email when that's been sent through. Please note that if a chargeback is filed, there may be an issue with the refund and we'll have to

Can I do an exchange for the flavor that I ordered?

We know when dealing with drinks that the flavor selected might not be a great fit. We do have an exchange policy in place to help find the right flavor or product for you!. We will send a return label for the unopened bag(s) that you'd like to excha