You can click our "Quick Help" button at the bottom right of your screen, then use "Track and manage my orders". This will navigate to your account for order tracking. If your order's tracking hasn't updated for 3 days, please reach out to us through
Please reach out to us right away if your order needs to be cancelled. We have a limited timeframe before an order ships out and we're no longer to change anything on the order, so please use our Contact Us page to reach out about cancelling an order
You can edit the address on your order up to 2 hours after the order is placed. Please go to your order confirmation received in your email, click "Update Address" toward the bottom of that email, and you'll see the order editing options if available
Sometimes we do see a delay in the transfer of an order from DHL to USPS for the final delivery. This can take up to 3-4 days before new updates are provided, though delivery typically happens pretty quickly after an order updates with USPS. Please r
We know that sometimes, delivery drivers make errors.Sometimes the deliver driver accidentally scans a package too soon, or they drop it off at a neighbor's house.Shipping companies ask that we wait 3 days to see if the order shows up. From our exper
Please reach out to us right away if your order needs to be edited. We have a limited timeframe before an order ships out and we're no longer to change anything on the order, so please use our Contact Us page to reach out about changing your order. W
Please reach out to us right away if your order needs to be edited. We're unable to add anything to an order after it's been placed due to pricing changes, but if the order needs to be cancelled and placed again with the correct products, please let
We include a free shaker bottle on your first "Subscribe and Save" order, but recurring orders after the first don't come with a free bottle every month.
If you're looking at the bag of your bag from an order with us and seeing a date that is past the current date, not to worry, it's not expired!. The dates on our products should be preceded with the note "MFG". This is to indicate the date that your
At this time we're not set up with any retailers, so we're only available directly on our website.Feel free to use coupon code VIP15 for 15% off of your order if you decide to move forward with one!
If not, please reach out to us at [email protected]
Chances are, after placing your initial order, you were given an additional offer for more product, which was accepted and added to the order.Because the original order had already been charged, the added offer had to be charged separately.Please let