Order Questions

Where is my order?

You can click our "Quick Help" button at the bottom right of your screen, then use "Track and manage my orders". This will navigate to your account for order tracking. If your order's tracking hasn't updated for 3 days, please reach out to us through

Can I cancel my order after it's been placed?

Please reach out to us right away if your order needs to be cancelled. We have a limited timeframe before an order ships out and we're no longer to change anything on the order, so please use our Contact Us page to reach out about cancelling an order

My order was placed with the wrong shipping address. What can I do?

You can edit the address on your order up to 2 hours after the order is placed. Please go to your order confirmation received in your email, click "Update Address" toward the bottom of that email, and you'll see the order editing options if available

My tracking hasn't updated in a while. What's happening?

Sometimes we do see a delay in the transfer of an order from DHL to USPS for the final delivery. This can take up to 3-4 days before new updates are provided, though delivery typically happens pretty quickly after an order updates with USPS. Please r

My order shows "delivered", but I haven't received it. What can I do?

We know that sometimes, delivery drivers make errors.Sometimes the deliver driver accidentally scans a package too soon, or they drop it off at a neighbor's house.Shipping companies ask that we wait 3 days to see if the order shows up. From our exper

Can I remove a product from my order that I just placed?

Please reach out to us right away if your order needs to be edited. We have a limited timeframe before an order ships out and we're no longer to change anything on the order, so please use our Contact Us page to reach out about changing your order. W

Can I add another product to my order once it's been placed?

Please reach out to us right away if your order needs to be edited. We're unable to add anything to an order after it's been placed due to pricing changes, but if the order needs to be cancelled and placed again with the correct products, please let

Do I get a free shaker bottle with recurring orders?

We include a free shaker bottle on your first "Subscribe and Save" order, but recurring orders after the first don't come with a free bottle every month.

Is my product expired?

If you're looking at the bag of your bag from an order with us and seeing a date that is past the current date, not to worry, it's not expired!. The dates on our products should be preceded with the note "MFG". This is to indicate the date that your

Is this available in stores?

At this time we're not set up with any retailers, so we're only available directly on our website.Feel free to use coupon code VIP15 for 15% off of your order if you decide to move forward with one!

It's too late to change my shipping address. Now what?

If not, please reach out to us at [email protected]